Returns, Refund, and Exchange Policy

A. Introduction

At Aromatica.one, we aim to provide high-quality fragrances and decants with customer satisfaction as our top priority. This policy outlines the terms and conditions for returns, refunds, and exchanges.

B. Eligibility for Returns

B(a): Products must be returned in their original packaging. Otherwise return will be void.
B(b): Customers may check decants in front of the delivery agent without spraying. Otherwise return will be void. Cancellation after dispatch require courier fee to be paid.
B(c): Full bottle fragrances must remain unopened (cellophane cannot be removed). Otherwise return will be void.
B(d): A valid proof of purchase is required for all returns. e.g.: Mailed invoices
B(e): If a customer believes a product provide by us is not authentic, Valid proof is mandatory before a return is accepted.
B(f): A false claim without valid poof may be subject to legal obligations.

C. Items Eligible for Return

C(a): Unopened full bottle fragrances.
C(b): Un-sprayed decants.
C(c): Wrong product received (incorrect fragrance or decant).
C(d): Damaged or broken items due to shipping.

D. Items NOT Eligible for Return

D(a): Opened or used bottles.
D(b): Sprayed decants.

E. Return Request Time Frame

E(a): Customers must request a return within 48 hours of receiving the product.
E(b): Returns requested after 48 hours will not be accepted.

F. Shipping Costs for Returns

F(a): If the return conforms to our policy, Aromatica.one covers the shipping cost.
F(b): If a return does not meet our criteria, we do not offer returns.

G. Exchange Policy

G(a): Exchanges are allowed for unused, defective products.
G(b): The delivery agent will inspect the product before proceeding with the exchange.
G(c): If misuse or a false claim is detected, the exchange request will be void.
G(d): Exchanges will be handled hand-to-hand at delivery.
G(e): If our courier partners does not allow direct exchange at certain locations due to logisitics, the customer must return the item first, and a replacement will be sent once received and inspected.
G(f): Courier fees are covered by Aromatica.one if the exchange falls within our terms.

H. Refund Policy

H(a): Customers may request a full refund, store credit, or partial refund depending on their preference, as long as the request meets our return conditions.
H(b): Refunds are processed within 24 hours, except for special cases requiring additional validation.
H(c): For lost packages during shipping, customers can choose between a new product dispatch, refund, or store credit.

I. Order Cancellation Policy

I(a): Customers can cancel orders at any time before being shipped. Or a courier fee is charged for decant and full bottle orders,
I(b): No other fees apply for cancellation.
I(c): Cancellations are not accepted after delivery is completed.

J. Responsibility for Lost or Delayed Shipments

J(a): If a delivery is delayed more than 7 days, the order may be cancelled.
J(b): Aromatica.one is responsible for lost shipments.
J(c): Video proof may be required for claims of damaged or missing items.

K. Special Considerations & Exceptions

K(a): International orders are not accepted. We only deliver within Bangladesh.
K(b): In special return/exchange cases, we reserve the right to set terms for returns or exchanges.
K(c): A verification process will be conducted before approving special return cases.
K(d): A return or exchange fee may apply depending on the condition and circumstances of the return.

L. Contact Information

For any concerns or inquiries regarding returns, refunds, or exchanges, please contact us at Aromatica.one.