Shipping policy

A. Introduction

At Aromatica.one, we aim to deliver your fragrances and decants safely, quickly, and transparently. This policy explains our delivery timelines, shipping charges, inspection requirements, and responsibility terms.

B. Delivery Coverage

B(a): We deliver only within Bangladesh.

B(b): International orders are not accepted.

C. Delivery Timeframes

C(a): Standard delivery time is 2 to 4 business days from the date of dispatch.

C(b): Delivery times may vary due to courier delays, strikes, weather, political situations, or other events beyond our control.

C(c): Orders are processed and dispatched based on operational capacity and courier pickup schedules.

D. Shipping Charges

D(a): Inside Dhaka: BDT 80

D(b): Outside Dhaka: BDT 110

D(c): Shipping charges are shown at checkout and confirmed when the order is placed.

E. Delivery Attempt & Receiving Rules

E(a): The recipient must be available to receive the parcel at the delivery address and reachable on the phone number provided.

E(b): If a delivery attempt fails due to an incorrect address, unreachable phone, or the recipient being unavailable, the courier may try again based on their policy.

E(c): If an order is returned to us because of a recipient-side failure (unreachable, unavailable, or wrong details), re-delivery may require additional courier charges.

F. Parcel Inspection Requirement (Mandatory)

F(a): The recipient must check the parcel in front of the delivery agent at the time of delivery.

F(b): The parcel must be checked for:

  • Visible damage to packaging
  • Leakage
  • Broken items
  • Missing items
  • Wrong item received

F(c): If the parcel is accepted without inspection in front of the delivery agent, any claims raised later will not be eligible, and Aromatica.one will not be accountable for those issues.

G. Damaged or Broken Items During Shipping

G(a): Aromatica.one takes responsibility for damage only if it is confirmed during inspection in front of the delivery agent.

G(b): If damage is found on delivery, the recipient must tell the delivery agent right away and contact Aromatica.one following our support instructions.

G(c): If issues are reported after delivery is completed and accepted, Aromatica.one will not be liable.

H. Lost or Delayed Shipments

H(a): If a shipment is delayed beyond the expected time, we will work with the courier partner to resolve it.

H(b): If a parcel is confirmed lost in transit, Aromatica.one will offer a reasonable resolution: a replacement, store credit, or refund, depending on availability and case validation.

I. Address & Contact Details Responsibility

I(a): Customers must provide a complete and accurate delivery address and an active phone number.

I(b): Aromatica.one is not responsible for delivery failures caused by an incorrect or incomplete address, or an unreachable phone number.

J. Special Considerations & Exceptions

J(a): Aromatica.one reserves the right to update delivery terms based on courier logistics and operational needs.

J(b): In special cases, we may apply additional verification steps to confirm delivery issues and claims.

K. Contact Information

For any shipping-related questions, please contact us at Aromatica.one.

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