Refund policy

A. Returns & Refunds Policy

At Aromatica.one, we aim to provide high-quality fragrances and decants, with customer satisfaction as our top priority. This policy explains the terms for returns, refunds, and exchanges.

B. Eligibility for Returns

B(a): Products must be returned in their original packaging. Otherwise, the return will be void.

B(b): Customers may check decants in front of the delivery agent, without spraying. Otherwise, the return will be void.

B(c): Full bottle fragrances must remain unopened (the cellophane must not be removed). Otherwise, the return will be void.

B(d): A valid proof of purchase is required for all returns, for example the emailed invoice.

B(e): If a customer believes a product we provided is not authentic, valid proof is required before a return is accepted.

B(f): A false claim without valid proof may lead to legal action.

C. Items Eligible for Return

C(a): Unopened full bottle fragrances.

C(b): Unsprayed decants.

C(c): Wrong product received (incorrect fragrance or decant). The products must be checked in front of the delivery agent. Claims made otherwise will not be eligible.

C(d): Items damaged or broken during shipping. The products must be checked in front of the delivery agent. Claims made otherwise will not be eligible.

D. Items Not Eligible for Return

D(a): Opened or used bottles.

D(b): Sprayed decants.

E. Return Request Time Frame

E(a): Customers must request a return within 48 hours of receiving the product.

E(b): Returns requested after 48 hours will not be accepted.

F. Shipping Costs for Returns

F(a): If the return meets our policy, Aromatica.one covers the shipping cost.

F(b): Returns that do not meet our policy are not accepted.

G. Exchange Policy

G(a): Exchanges are allowed for unused, defective products.

G(b): The delivery agent will inspect the product before the exchange goes ahead.

G(c): If misuse or a false claim is found, the exchange request will be void.

G(d): Exchanges are handled hand-to-hand at delivery.

G(e): If our courier partner does not allow direct exchange at a location, the customer must return the item first. A replacement will be sent once it is received and inspected.

G(f): Aromatica.one covers the courier fees if the exchange falls within our terms.

H. Refund Policy

H(a): Customers may choose a full refund, store credit, or partial refund, as long as the request meets our return conditions.

H(b): Refunds are processed within 24 hours, except for special cases that need extra checks.

H(c): For packages lost during shipping, customers can choose a new dispatch, a refund, or store credit.

I. Order Cancellation Policy

I(a): Customers can cancel an order free of charge any time before it is shipped.

I(b): If an order is cancelled after dispatch, the customer must pay the courier fee (80 BDT inside Dhaka, 110 BDT outside Dhaka) plus a 100 BDT return fee. If this is not paid, we will not accept future orders from that customer.

I(c): Cancellations are not accepted after delivery is completed.

J. Responsibility for Lost or Delayed Shipments

J(a): If a delivery is delayed more than 7 days, the order may be cancelled.

J(b): Aromatica.one is responsible for lost shipments.

J(c): The products must be checked in front of the delivery agent. Video proof may be required for claims of damaged or missing items. Claims made otherwise will not be eligible.

K. Special Considerations & Exceptions

K(a): International orders are not accepted. We only deliver within Bangladesh.

K(b): In special return or exchange cases, we reserve the right to set the terms.

K(c): A verification process will be done before approving special return cases.

K(d): A return or exchange fee may apply depending on the condition and circumstances of the return.